Had an AMAZING wedding ceremony outside with the lake as our back drop, cocktail hour and reception in the Castle Ballroom. Carmen was amazing at helping me and coordinating everything once the week arrived. The food was awesome, the staff was super friendly and accommodating and they didn't miss a beat as far as what we planned for the day/evening. Wouldn't change anything about the event!
This is a big thank you to Kristine Fiorilla and the front desk and wine room staff.
We recently spent a night in the bronze room, and purchased a couple of wine glasses. We became distracted by a conversation with another guest at checkout, and inadvertently left the glasses package at the cashier’s area (we did get our other purchases). When we got home the next day, we realized our error and called to see what could be done. Everyone was very pleasant and understanding (even cheerful!), and the glasses arrive here a few days later, well packaged and intact, at no charge.
This is an example of excellent customer service, which is somewhat of a rarity these days. Thank you Kristine!
We recently stayed in the bronze room, and had a great time. Enjoyable complimentary wine tasting, good meal at stonecutters, excellent breakfast the next day. Beautiful location and grounds, lots of character to the castle building as well as our room. All the staff we spoke with were very friendly and helpful, excellent customer service overall!!
Marco, we took guests to Belhurst today. The buffet was great. We especially liked the Prok Terine as well as the barbeque meatballs. If you could share both recipes with me I would love that! The trip was worth the drive from Rochester. Our guests loved it. Also, I loved all your great salads, especially the Spinach and Waldorf, as we overlooked beautiful Seneca Lake. I’d love to try to make your meatballs for our family at the beach next week and try to capture the great spicy tastes in your Pork Terine.
Regards, Caludia S.
Chef, my wife and I finally had the occasion to use the gift certificate you sent us last summer. After spending a week on Sodus Bay, we stopped on our way home for breakfast with out 5 and 7 year old children. They couldn’t have been more excited to see a real castle! The Gentleman at the front desk cordially directed us to Edgar’s where two hostesses set us our table promptly. Our server Conchita and she moved with an air of efficiency, expertise and approachability. She treated us just well as if we had been guests of the hotel. I gave her two choices for my entrée and asker her to choose but not tell me what she had chosen. I received the French Toast Challah with chevre and berry filling and orange butter. It was amazing. My father is a Master Baker and I can tell you that your challah is amazing. The ingredient standards that you have in place do not go unnoticed, as they are quite similar to ours in our own bakery café. The meal was perfect. The service was perfect. Each employee we had contact with did their jobs professionally and should be commended – especially Conchita! Thank you Chef for a wonderful meal. We will most definitely be back.
We had a wonderful time. Everyone was so nice. Our room and its view was perfect and so beautiful. The wine was delicious. Loved the Dry Riesling. The lake is so relaxing to look at.
Dominic was an excellent waiter. He did a fine job of serving us, responding to our unique requests.
Dominique did a fantastic job – very personable, friendly and professional. She added to our amazing 1st experience at Belhurst.
Joise did a fantastic job informing us about Belhurst. She was extremely friendly, professional and patient. Joise is a true pleasure and an asset to Belhurst guests. Thank you for our first experience.
Service excellent. Gary from Edgar’s was above awesome! Room was fantastic. It was a great experience sleeping in the castle. Thanks!
We had a weekend of a lifetime at Belhurst Castle! Our daughter, Margo married Martin on Sunday, March 22, 2015. From Ellen and her staff at Isabella's Salon, to Carmen and Joe, wedding coordinator's extraordinaire, to our beautiful rooms and delicious rehearsal dinner....it all was perfect! High praise to their entire staff's professional. We had everything we needed and more! If you think you have to wait until summer to visit Belhurst, you're wrong. A cold snowy March afternoon was fire-lit magic, in every nook and corner! Call Carmen for any special occasion, she will not disappoint!
Beth C., Syracuse NY
My husband & I stayed at Vinifera 6/3/14. Everything was wonderful! We had great view of the lake, the room was very clean, staff very courteous. Loved the fresh flowers in the room and the property is so well maintained & peaceful. Also, the food was delicious in both Stonecutters & Edgars! It was our 25th wedding anniversary & I am so glad we decided to stay there. Without a doubt, this was the best overnight stay we have ever had! We will be back!
Marcy & John H
Belhurst was like finding gold in your backyear. We just finished a wonderful two days at Belhurst. The Rooms are spacious, the view as the sun comes up on the lake was memorable. The food was so good we ate all six meals here! The portions were henerous with that extra touch to make each dish stand out. The wait staff were as good as it gets. Edgar's a 130 year olf facility is not too be missed. We shopped for the good deals but this is a winner.
The Halls, Buffalo NY
Our January stay at Belhurst was perfect in every way: clean, elegant accommodations, lovely wine tasting and tour of the gift shop, fantastic view of Seneca Lake, albeit cold and breezy out there, and delicious food made to our special order.
I just got engaged at Belhurst on Monday 9-29-14 on the grounds in front of the stone bench. It was a wonderful experience. I made arrangements with the Spa, The dining room hostess for a romantic table, and the front desk who let me in early. Each dept. was in on my secret and made it all more special. We stayed at the tower suite which was romantic and huge. I topped it off with a wine tasting when we checked out for my girl and ended up buying five bottles of wine. Thankyou for all the help your staff did to make her feel like a pricess!
Our Ithaca Ladies Red Hat Group, the GORGES GALS OF ITHACA, wanted to celebrate a special day in a special place, and that we did at Belhurst!! Wonderful buffet and absolutely efficient and dedicated service, always friendly. I felt like I was part of the Downton Abbey cast in that lovely dining room! Belhurst Castle is a most beautiful place and we made wonderful memories there on September 9, 2014.
I was there with the Gorges Gals of Ithaca for a luncheon and annual meeting. What a pleasant experience, the food was delicious, the dining room was beautiful. You waiters were suburb! We all had a great time. Thank you allowing us to share your magnificent venue.
Excellent service today at the Spa and salon. Had a minor incident that was quickly resolved which I Greatly appreciated. Staff and management were wonderful. We definitely will be returning. Our day was wonderful!!!!
We had a wonderful time!! The food here is some of the best I ever had The atmosphere was relaxing and welcoming. We had fun sitting by the fire talking with the other guests as well. We'll be back next year.
Craig & Loretta
We've had sucha wonderful stay. Everything was so amazing in the castle. Employees Ashley & Gary made our stay, they made things so enjoyable and fun!
Ann & Ray T.
Dear Belhurst Staff,
Thank you so much for the gorgeous donation to the KPD Steak Out. We really appreciate it!
Rich & Melissa D
We just wanted to compliment your staff especially Gary and Maddie for thier outstanding service. Both were so courteous and offered excellent customer service.
The Walton Family - Winchester, VA
I cannot thank you enough for helping me to arrange our dinner tonight. Every one of us was enchanted with Belhurst Castle and loved our dinners. They all thanked me for arranging it but I know I could not have done it without your exceptional commitment to your patrons. Thank you again!
Thank you so much for everything you did for us this weekend. Everyone had fun and we might even come back for the one year anniversary! We couldn't have done it without you!
Amy & David
Dear Carmen and Jo,
Thank you so much for everything! Everything went so well and you really took care of everyting to minimize our stress! We really appreciate how great and stress free the wedding was!
Thank you so much,
Lisa & Alec
I just want to tell you how much it meant to have you for this once in a lifetime wedding planning experience. You are an amazing, dynamic woman! I seriously cannot thank you enough for all you have done for us. You seriously go above and beyond in all you do, and it shows! You have made me feel so much better and “at ease” every time I talk with you. I know you will make so much more beautiful and perfect for us just by doing what you do. Your simply wonderful and I appreciate everything, and all of your hard work.
Gilliam & LJ
We can't thank you enough for making Rita's wedding the most memorable experience of our lives. Please accept this as just a small token for our gratitude.
Steve & Nancy
We were there on Sun,, Dec. 8 for brunch. All 5 of us were very happy with the food. Our server, Tonya, was outstanding: very friendly and very professional. It was a very pleasurable dining experience.
Words can not express how grateful Michele and I are for choosing Belhurst Castle for Kelly and Kris's wedding. You and your staff provided the perfect day. You went above and beyond what we expected. Thank you! Thank you! The Belhurst staff provides a class wedding because you are class people. When our limousine did not show up, you and your daughter drove Kelly and the girls to the church and made it on time. As I understand it singing "Going to the Chapel". Not your problem however you jumped in head first and solved it. The food was great, the staff was more than perfect and for that The Belhurst team should be very proud. I will recommend Belhurst to everyone I know. In fact one of our guest may be calling you after Christmas if all goes well. If any future clients want to talk with someone who has worked with you please have them call me. I'm more than happy to spread good news. Anyone planning a wedding, listen to Carmen and Jo. You can not go wrong.
Thank you again,
Richard & Michele Miller
Dear Jo and Carmen and all your staff,
Thank you for everthing you've done...for being the special people that you are...and thank you so much for all of your hard work. Candice and John Murphy had a very special wedding day and we are greatful for everyones help.
Art and Angela Breese
Dear Carmen and Jo,
Thank you so much for everything you did to make our day so perfect. You truly are the best and we were so imprssed that up until four minutes before the wedding you guys were out there wiping chairs off and we still got started right on time. There was not a single nitch in the day because of you and your staff. Even our guest have commented on how organized and on top of things you were. Our server Shawn was beyond wonderful, he went above and beyond to insure our comfort. People cannot stop raving about our special day. Thank you for making our dream day a reality!
Matt and Katrina Bliven
You are appreciated more than you know. Thank you for showing us the castle on July 21st, it was a lovely meeting and tasting. Thank you for all the information you gave us it was very helpful!
Lyn and Tom Rinaldi